Returns & Exchanges

Art Materials Australia Returns: Your Guide to Returns and Refunds

Art Materials Australia returns are managed carefully to ensure customer satisfaction while maintaining our commitment to quality. If you are considering a return, it is essential to understand our policies. Please choose your products carefully, as Art Materials Australia reserves the right not to accept returns for change-of-mind purchases.

If you wish to return an item due to a change of mind, Art Materials Australia returns must be completed within seven days of purchase. The item should be in the same condition as when purchased, and you must provide a valid receipt or invoice. Shipping will not be refunded.

Customers are entitled to a refund under certain circumstances. If a product has an unknown fault, does not match the sample, or fails to perform as expected, we allow for a repair, replacement, or refund. Our team works closely with customers to find the best solution in these cases.

However, refunds are unavailable when customers change their minds, find a better price elsewhere, or no longer need the item. Additionally, Art Materials Australia do not cover cases where a customer knowingly buys a product with an existing fault or cannot provide proof of purchase.

Proof of purchase is required to process any return, exchange, or repair. This can include the original tax receipt, invoice, or bank statement showing the transaction.

For the most efficient service, please email us at orders@artmaterialsaustralia.com.au or contact our team. Art Materials Australia aims to ensure a smooth process, supporting our customers while adhering to clear policies on refunds and exchanges.

VIPurpose Rewards

Our competitive prices and customer satisfaction have earned us the loyalty of countless artists across Australia. To reward our customers, Art Materials Australia offers the VIPurpose points program, with discounts on all the art materials you need.

Contact Us

If you have questions, please contact an Art Materials Australia team member.

Text: 0411248217

Email: orders@artmaterialsaustralia.com.au