Returns & Exchanges

Change of mind

Please chose carefully. While in some cases, we are happy to exchange goods in the same condition that they were sold in, Art Materials Australia reserves the right not to offer an exchange for change of mind purchases. A change of mind exchange must be completed within 7 days of purchase and you must provide a valid receipt or invoice.

When are customers entitled to a refund?

When the product:

Has a fault that the customer did not know about at the time of purchase

Does not do the job that the customer was led to believe it would do

Does not match the sample or description the customer was shown

Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.

When are customers not entitled to a refund?

When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

If they knew, or should have known about a fault when the goods were bought, for example as seconds.

If they are unable to prove from whom and when the item was purchased.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

Original Tax Receipt or Invoice

Bank statement showing transaction total and date of purchase

Refund Method

Please email orders@artmaterialsaustralia.com.au or contact us on +61 3 5229 4677 prior to returning the goods.