FLAT RATE SHIPPING
Orders under 5kg incur a flat shipping rate of $9.65 Australia wide. If your order exceeds 5kg, we will contact you directly either by phone or email to negotiate a freight fee.
All orders are delivered using Trans Direct. Trans Direct is partnered with Australia’s leading courier networks. Several courier options are available to us, generally, we use Australia Post, Courier’s Please or Fastway. If you wish to use a specific courier or freighting company please contact us at email@example.com.
Orders are dispatched within 3-5 business days and delivery will take a further 5-10 business days depending on destination.
PO Boxes – We do not deliver to PO Boxes.
BULKY AND DANGEROUS GOODS
Orders for bulky or dangerous goods to remote areas will require a shipping quote, which you will be notified of at checkout. Our customer service team will then send you a shipping quote attached to your order within one business day for review.
Please contact our online customer service on firstname.lastname@example.org if you require further information.
Tracking numbers are available by request. If you would like express delivery, please call or email us to arrange a quote. We cannot guarantee the exact timing for delivery of your goods.
We do all we can to send out the goods as soon as possible. Please notify us within 7 days of delivery if any items in your order are damaged. Damaged goods must be returned at your expense, accompanied by a valid receipt, before any repairs, replacement or credit note can be initiated.
Please contact us directly for an international shipping quote.
We do not charge any handling fees on orders.
PICK UP IN STORE
Collect your online order from us. This is a free service and there are no delivery charges. Once your order is ready, the collection time is at your convenience. When an order is made you can pick up your order on the same day providing the items are in stock.
Note: Photo ID must be presented along with a printed out order confirmation when picking up the goods.